Hellström

FAQ

Orders

Your order is finalized when you complete payment and receive your order confirmation by email. The order confirmation is your receipt and we advise you keep it. If you haven’t received your confirmation within 24 hours of ordering, please contact us. Orders that are suspected to be made in another persons name or with deceitful intent will be cancelled and your payment is returned.

Price

All prices in the webshop are inclusive of Swedish VAT. Depending on your adress the price might be changed in checkout. In the checkout you can see the total price, including all fees, VAT and shipping. We reserve the right for any misprint of price. If an order is made with a misprinted price, we will notify you, cancel the order and return your payment.

Payment is done by debit or credit card through Stripe and through Swish (only for Swedish customers). For more information, visit  www.stripe.com or www.getswish.se.

Shipping

Shipping is done by Postnord, the Swedish postal service. When your order has been sent you will receive an email. You are responsible for entering the correct email adress and phone number. Your order will be kept at the post office for 14 days before being returned to us. Delays in shipping due to third party suppliers that are out of our control may occur.

Right of withdrawal

All Hellström watches comes with a 14 day right of withdrawal, according to Swedish law. The withdrawal period starts the day you receive your order. To use your right of withdrawal, the watch needs to be unused, in the unbroken packaging and in as new condition. To use your right of withdrawal, you may not use the watch and if the watch is damaged or lost you forfeit your right of withdrawal. To use your right of withdrawal, contact us within 14 days and return it to useaeaeaeae without delayal. Contact us and we will provide you with a return adress. The return shipping is paid by you. Within 30 days of us receiving your watch in return, your payment will be refunded in full.

Returns

If your order is defect or if you have received the wrong order, contact us as soon as possible. You will receive instructions of how to return your product and we will cover the shipping costs.

Warranty

All Hellström watches are covered by a 1 year warranty. To use the warranty, contact us by email and we will provide instructions. We will cover the return shipping costs. Damages brought about by accidents, neglect and faulty usage is not covered by the warranty. Normal wear and tear and aging aswell as damages created by theft, loss, fire etc. is not included in the warranty either.

Personal information

When you place your order with us, you will state your personal information. In doing so, you consent to us using your personal information in fulfilling our contract to you. You have the right to demand us to send you all the informaton we have stored about you. If the information is faulty, lacking or irrelevant you may demand the information to be removed or corrected.

Force Majeure

We bear no resposibility or damages for any events outside of our control that prevents us from fulfilling our agreement. Examples of such events are war, natural disastes, new laws and regulations and events as such.

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